SHIPPING & RETURN POLICY

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:
Processing time: 1-3 Days
Shipping time: 3~7 Days
Shipping methods: Standard shipping
Shipping fee: free


Note:
Affected by Covid-19, there will be some delay on the delivery. Contact us immediately via support@kexi.com if you haven't received your package(s) within the timeline given above.

REFUND POLICY


We have a 30-day return policy, which means you have 7days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at support@kexi.com. If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at support@kexi.com.

 

Damages and issues

Have you received a faulty or damaged product, obviously we want to correct it! Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

EXCHANGES
Need to make changes? Sorry, we do not provide product exchange at this time. If the product is not opened without affecting secondary sales, you can return your product and reorder your replacement product within 7 days.

 

RETURN COST
For returns that meet the return policy, shipping costs are borne by the purchaser.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.