🚀worldwide free delivery

Delivery time

When will my order be delivered?
The time frame of an order delivery is divided into two parts: Processing time: 3-7 Days, Shipping time: 14~30 Days.

We will do our best to ship out your purchased items from our manufacturing plants once we receive your order, however shipping and delivery time could be affected by COVID-19.

Order tracking

How can I track the delivery of my order?
Once your order has been shipped, you will receive a tracking number by e-mail from us. With this number, you can track the delivery of your order. Please note you may receive multiple tracking numbers if your order is shipped in multiple shipments.

If you are not available at the time of delivery, your order may be delivered to a distributor collection point nearby. You will receive a notification from them stating where you can pick up the package from.
I have received only part of my order
If your order contains multiple products or spare parts, it may be delivered in multiple shipments. Please check your shipment confirmations as it should include the Track&Trace information for each individual shipment. Alternatively, wait for an additional 2-3 days to make sure any additional shipment can reach you. If part of your order is still missing, then please get in touch with our customer service vie support@kexi.com.

Delivery options

What Are The Available Shipping Options?
We use different shipping suppliers for different regions.
Do you deliver anywhere?
We currently ship our products to North America, Europe, Japan, and Singapore.
What are the shipping costs?
All orders qualify for free shipping.
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